Zoho Recruiting Freshers For The Role of Technical Support Engineer

Zoho Corporation hiring fresher graduates with excellent verbal and written communication skills and proficient in offering phone-based support customers for the role of Technical Support Engineer.

Job Designation : Technical Support Engineer

Qualification : Any Graduation

Experience : Freshers

Skill Set :

  1. Excellent verbal and written communication skills
  2. Proficient in offering phone-based support customers.
  3. Good analytical and problem solving skills
  4. Interested in learning new technologies.
  5. Need to be open to relocation and working night shifts.

Job Description :

  1. Be the face of Zoho with prospects, customers and partners
  2. Engage in voice, email and chat based support
  3. Diagnose and solve application issues
  4. Understand and analyze the needs of the users and provide timely solutions
  5. Handle product demos, implementation and trainings
  6. Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
  7. Build a rapport with customers with clear and confident communication.
  8. Focus on customer satisfaction and first-time-resolution.
  9. Engage with the technical team to provide faster resolutions to technical issues.
  10. Work closely with the technical content team to identify gaps in the help module.

LOCATION : Chennai, Tamilnadu, India


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